Field Service Engineer

Job Purpose:
Play a key role in bringing our cutting-edge robotics technology to market, working with different types of autonomous robots. This role requires a combination of technical skills, problem-solving abilities, and adaptability to work with different types of autonomous robots. Their primary role is to ensure that robotic systems are deployed, configured, and functioning optimally at customer sites.

Job Duties:

• Collaborate with the presales team to conduct site surveys and assessments. This involves evaluating the customer's location, infrastructure, and specific requirements to determine the ideal setup and deployment for the robot.
• Responsible   for   setting   up,   commissioning   the   robot   on-site   and   ensuring   the   robot   is ready for operation.
• Perform    thorough    testing,    identify    and    troubleshoot    errors/failures    and    implement appropriate solutions to resolve the issues promptly.
• Handle repairs and maintenance tasks for the robot. This involves conducting regular maintenance activities as per the SOP/guidelines and addressing any breakdowns or equipment failures.
• Travel to customer sites, both local and international (whenever necessary), to provide on-site support, conduct setup/commissioning, perform maintenance tasks, and resolve technical issues at short notice to provide support or address urgent issues. Additionally, you should be willing to adapt to the customer's work environment and schedule, which may include night shifts when necessary.
• Responsible for documenting service and fault reports. This includes accurately recording the details of the service provided, issues encountered, and the actions taken to resolve them. These reports are typically submitted to superiors and key individuals within the organization for review and analysis.
• Maintain detailed records of all tasks related to customer service. This includes maintaining customer service logs, updating internal service records, and ensuring all documentation is completed in a timely manner.
• Train customers and end-users on the proper handling, maintenance, and safety procedures of robot operation. Create and update documentation, including user manuals and service guides, to facilitate knowledge transfer and enhance support processes.

Requirements:

• Minimum Diploma in Engineering or other related fields
• 2 years of experience in servicing electronic and mechanical equipment / machines.
• Experience with troubleshooting and debugging hardware, electronics, and software. 
• Excellent   problem-solving   skills   and   the   ability   to   work   under   pressure   in   fast-paced environments. 
• Effective   communication   skills   with   the  ability  to  explain  complex  technical  concepts  to both technical and non-technical stakeholders.
• Strong communication skills in English (both oral and written)
• Tools: Basic knowledge on handling mechanical, electrical and electronic tools. 
• Able to perform simple network configuration.

Plus Qualifications:

• Experience with AGVs, AMRs, and robotic systems 
• Basic understanding of containers and Docker
• Familiarity with Linux platform, its configuration and Unix shell scripting

Interested candidates who wish to apply for the advertised position, please click "apply now" or email us an updated copy of your resume in MS Word format.

We regret to inform that only shortlisted candidates will be notified.

Email: eng3_sg@persolkelly.com
PERSOLKELLY Singapore Pte Ltd
EA License No : 01C4394 | Wang Jian | Reg No: R22107328

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